Students - Welcome to Aberystwyth
Dear Students, we're excited for you to stay with us and we really hope you enjoy your time here in Aberystwyth. Here at Alexanders we will be everything we can to make your time with us a pleasant one and if you need us we are available 24/7.
Moving into your Student Accommodation.
Picking up your keys
Once you have signed your contract and paid your deposit you will have secured the property for moving in. When your moving date comes around, you will need to pop in to collect your keys. These will have already been cut for you and all you will need to do is sign for them in the office to prove you have received them. Once you have picked up your keys from our office (located on Terrace Road, Cambrian Chambers SY23 1NT, near KFC and opposite TSB Bank) you'll make your way to your accommodation.
Road Closures
At the moment due to COVID-19. There are new social distancing rules with some of the roads in the town. If you travelling by car are moving in after 11am, you may find the road your accommodation is on, may be closed off by the Ceredigion County Council. Do not worry, there is a warden on each road. Simply, explain you are moving into your accommodation and need to unload your belongings and they will let you through.
We usually allow tenants to pick up their keys from 12pm onwards so if you would like to arrange to pick up the keys before the road closures, let us know in advance and we can get everything ready for you before 12pm.
When you are settled in, you'll receive an email of your inventory, this was done before you moved in to document the condition, the furniture included and the meter readings.
Setting up and Paying your Bills
When you move into your property remember to take the meter readings for the gas, electricity and water. This is to avoid any additional charges added to your bills that may have been from the last tenants. Remember to keep on top of your television licence! It is illegal to watch television without a licence and you could face up to fines and even being taken to court. A television licence can be paid for monthly and it will apply for the entire household.
If you haven't already, you can set up a standing order with your bank so that rental payments can come out automatically on the 1st of every month. If you need the form then please let us know and we can get that over to you immediately.
TDS – Tenancy Deposit Scheme
Your deposit is protected by the Tenancy Deposit Scheme. Once you have agreed and signed your inventory list, you should not have any deductions from your deposit so as long as you have not caused any additional damage during your tenancy.
Your Accommodation and Bedroom
We hope you love your new home and your bedroom. Please make sure that you keep your home clean and wash your hands regularly. These are key factors in helping stop the spread of the virus. It might be worth getting hand sanitiser for your household so that you can keep yourself and your neighbours safe.
COVID-19
The current guidance from Welsh Government is to keep your distance from other people who are not part of your household or extended household. You must stay 2 metres (3 steps) away from others when outdoors and in enclosed spaces outside the home setting (such as in shops).
Please make sure that you keep track of the local news to find out if any local lockdowns come into force. If this does happen, you may not be able to leave the property for a period of time. With this in mind, you should familiarise yourself with the local shops and ensure that you are able to do food shopping online, if you need to.
The COVID-19 Symptoms - If you develop these symptoms:
- A new continuous cough
- A high temperature
- Loss of or change to sense of smell or taste
Here is some extra information regarding COVID-19: Coronavirus Information.
PLEASE follow these rules.
- Do not leave your flat for 14 days
- Do not have any visitors
- Clean communal areas
- Do not mix with others
- Do not share items
- Please immediately report any symptoms to your flatmates, the University, any member of staff at Alexanders and we can arrange a test to be delivered to your accommodation.
Alternatively, you can order a test yourself here: Coronavirus Test.
How can Alexanders help?
If you can't leave your accommodation, we will do our best to help you!
You can arrange supermarket food deliveries between 9am-5pm.
After your 14 day isolation period has been completed and you confirm you have no symptoms, please contact the University and any member of staff at Alexanders.
Maintenance Problems
Here at Alexanders we manage a large number of properties and have found that having a dedicated maintenance engineer is a valuable asset when dealing with the management of properties. If you have anything to report then please call us on 01970 636010 and we can send out the appropriate engineer to help assist with the problem. We have a 24 hour call out for emergencies too.
Inspections
We may carry out an inspection during your time with us, however we will give plenty of notice before we visit. You’ll receive an email or text with the date and time we’ll be coming round.
Contact Us
If you have a query which hasn’t been answered above, do feel free to contact us.
Tenancy Related Enquiries: lettings@alexanders-online.co.uk (01970 636 010)
Maintenance: info@alexanders-online.co.uk
We hope this overview has cleared up any concerns you may have had with the renting process, if you do have any more questions don’t hesitate to get in touch.
Take care,
The Alexanders Team.